Terms of Shipment

🚚 Shipping & Delivery Policy | CSS Art Custom 3D Creations

At CSS Art, we are dedicated to delivering your unique Full-Color 3D figurines to your doorstep, no matter where you are in the world. Since every product is 100% custom-made using advanced resin technology, we maintain a transparent process regarding our crafting and shipping timelines.

1. The CSS Art Journey: From Photo to Figurine

Unlike mass-produced items, every CSS Art piece is a unique work of digital and physical art. We prioritize industrial-grade precision to ensure your memories are captured perfectly.

Total Turnaround Time = 🛠️ Crafting Time + 📦 Shipping Time

🛠️ Phase 1: Crafting & Production (10-15 Business Days)

Creating a personalized 3D figure is a multi-step artisanal and technical process:

  • Precision 3D Sculpting: Our team converts your photos into a digital 3D model.
  • Full-Color Resin Printing: Layer-by-layer formation using industrial-grade printers (no manual painting required).
  • Hand-Finishing & Curing: Ensuring smooth textures and long-lasting durability.
  • Triple Quality Control: A manual inspection of every detail before the "Ready to Ship" status.

📦 Phase 2: Shipping & Transit (7-15 Business Days)

Once your figurine passes our final inspection, it is secured in protective packaging and handed over to our global logistics partners.

2. Shipping Rates & Global Destinations 🌎

We ship to creators and families worldwide, including the USA, Europe, Canada, Australia, and Japan.

Shipping Method Cost Estimated Transit Time
Standard Shipping $7.99 (FREE on orders over $59.99) 10 - 15 Business Days
Expedited Shipping $30.00 5 - 7 Business Days
  • Note: "Estimated Shipping Time" begins after the production phase is complete.
  • Peak Seasons: During holidays (Christmas, Valentine's Day, Mother's Day), carriers may experience slight delays. We recommend ordering early.

3. Real-Time Order Tracking 📍

As soon as your package is dispatched, you will receive a Shipping Confirmation Email containing your unique tracking number.

  • Track Your Order: [Insert Link to Tracking Page]
  • Please allow 1-3 business days for the carrier to update the tracking status in their system after the label is created.

4. Customs, Duties & International Taxes 🛂

  • USA & Australia: Typically, no customs duties are charged for standard personal orders.
  • EU, UK, Canada & Others: International shipments may occasionally be subject to import taxes or customs fees levied by the destination country. These fees are the responsibility of the recipient.

5. Essential Shipping Guidelines 💡

  • 📍 Address Accuracy: Please verify your shipping address at checkout. We cannot redirect packages once they are in transit. For urgent corrections, contact sales@thecssart.com within 24 hours of ordering.
  • ⏳ External Delays: While factors like weather or customs inspections are beyond our control, our team will actively assist you in monitoring your package status.

📞 Need Support?

Our team is here to help you track your memories from our facility to your home.

📧 Email: sales@thecssart.com

🕒 Service Hours: Mon–Fri, 9:00 AM – 7:00 PM (UTC+8)

🏢 Production Hub: No. 3888 Zhuhai Avenue, Xiangzhou District, Zhuhai City, Guangdong Province, China. Zip Code: 519075

CSS Art — Sculpting Your Moments into Timeless 3D Art.